In our three claims areas, we aim to create seamless and efficient experiences for our customers across the claims lifecycle, working closely with partners and external parties to deliver specialised and personalised service for each of our customer segments.
In our two portfolio and product areas, the goal is to extend and build product opportunities; focus on entering new markets; and provide an end-to-end complete offering to all customer segments and to the community.
We bring together common and core processes in an efficient way. Our goal is to also maximise our expertise in project and program management ensuring the delivery of major strategic projects, focusing on service delivery across the Insurance function.
Our Finance & Advice and Actuarial areas partner with the business and provide clear direction in decision making about their respective specialties; along with providing rigour around our capital management, reinsurance and financial modelling to set the Insurance function up for future success.
Our Customer Experience team is at the heart of our business and is focused on delivering end-to-end customer value across all current and future offerings. They work closely with our Portfolio and Product function, which brings together our core competencies of product development, pricing and underwriting for all general and life insurance products and services.
The Distribution function makes these products and services available to our customers via a cross portfolio and multi-channel model, to service our customers in a way that suits them best. Our customer experience is really put to the test at claim time, when our Claims function services policyholder claims on behalf of all NZ products and portfolios across general and life insurance.